AI native end-to-end
Incident Management.
Achieve 5X reduction in MTTR at half the number of On-Calls with Oppex AI Agents.
Analyze root cause of incidents from Claude Code / Codex / Oppex Console
Oppex Agents act as memory and context layer over your system's knowledge graph derived from logs, metrics and multiple connectors.
View detailsGo On-Call with Confidence every time
Prepare for incidents that can potentially happen when you are on-call. Have ready, executable runbooks. No more panic reach-outs to fellow team members for context.
View detailsImprove the metrics that matter
MTTA, MTTR and on-call load rolled up by team and service, so reliability investment is a data conversation - not a gut feeling. Automated insights reduce noise and improve MTTR, surfacing MTTA/MTTR trends by service, on-call load and burnout signals - all available as exportable executive dashboards.
View detailsAgentic platform for your incident workflow
The AI-native platform orchestrates the entire incident lifecycle with AI at the core-ingesting signals, understanding context, recommending the right actions, executing with confidence, and learning from every outcome.
Continuous learning across every loop makes your teams faster today-and stronger tomorrow.
Use cases
See how different teams put Oppex to work.
Loved by teams running production at scale
Real teams, real on-call nights saved.
“As we scale, maintaining a reliable product experience while increasing engineering velocity is critical. Oppex gives us greater confidence in our production operations by helping our teams identify and resolve issues faster, reduce operational overhead, and minimize the risk of customer impact.”
“Oppex has fundamentally changed how we run production operations at Capillary. We've automated our incident workflows, eliminated manual NOC processes, brought global engineering teams onto a unified operating model, and significantly reduced human intervention in incident management.”
“We had been deeply integrated with PagerDuty Enterprise for nearly a decade, but we were able to migrate to Oppex in just a few weeks. Oppex made the transition seamless, with a modern, easy-to-use approach to incident management.”
“As we grew rapidly and our technology became more complex, it became increasingly challenging to identify and address issues before they impacted customers. With Oppex, we have much better visibility into our systems and can identify and resolve issues proactively—often before customers are even aware of them.”
“Oppex has helped us bring multiple organizations with very different operational requirements onto a unified production operations platform in a remarkably short time. The Oppex team has also been extremely responsive in supporting new use cases as we expanded.”
“Customer SLAs are a critical part of the experience we promise. Oppex helps us stay on top of every issue, respond on time, and consistently meet our SLA commitments as we scale.”
“Oppex surfaces relevant data and gives us the depth of visibility needed to investigate issues in detail. We are not only able to identify issues before customers are impacted, but have also significantly reduced the time it takes to narrow down the problem and understand what may be broken.”
“Oppex allowed us to automate the manual workflows that previously required a NOC team to manage incidents. Intelligent grouping and routing have significantly reduced noise and enabled incidents to reach the right teams automatically, without losing operational control.”
“Oppex has been easy to adopt, simple to get started with, and straightforward to integrate with our existing systems. It also gives us a lot of flexibility in managing on-call operations, while the mobile app and WhatsApp integrations make it convenient to manage on-call issues from anywhere.”
“Oppex AI agents help us go deeper into incident RCAs, identify recurring patterns across incidents, and surface useful context and recommendations to on-call engineers. This has helped us move beyond simply managing incidents toward continuously improving our production operations.”
“Oppex is easy to use, supports flexible on-call shifts, and the team is quick to respond whenever we need help. These capabilities make it easier for us to manage escalations and stay on top of customer issues.”
“As we scale, maintaining a reliable product experience while increasing engineering velocity is critical. Oppex gives us greater confidence in our production operations by helping our teams identify and resolve issues faster, reduce operational overhead, and minimize the risk of customer impact.”
“Oppex has fundamentally changed how we run production operations at Capillary. We've automated our incident workflows, eliminated manual NOC processes, brought global engineering teams onto a unified operating model, and significantly reduced human intervention in incident management.”
“We had been deeply integrated with PagerDuty Enterprise for nearly a decade, but we were able to migrate to Oppex in just a few weeks. Oppex made the transition seamless, with a modern, easy-to-use approach to incident management.”
“As we grew rapidly and our technology became more complex, it became increasingly challenging to identify and address issues before they impacted customers. With Oppex, we have much better visibility into our systems and can identify and resolve issues proactively—often before customers are even aware of them.”
“Oppex has helped us bring multiple organizations with very different operational requirements onto a unified production operations platform in a remarkably short time. The Oppex team has also been extremely responsive in supporting new use cases as we expanded.”
“Customer SLAs are a critical part of the experience we promise. Oppex helps us stay on top of every issue, respond on time, and consistently meet our SLA commitments as we scale.”
“Oppex surfaces relevant data and gives us the depth of visibility needed to investigate issues in detail. We are not only able to identify issues before customers are impacted, but have also significantly reduced the time it takes to narrow down the problem and understand what may be broken.”
“Oppex allowed us to automate the manual workflows that previously required a NOC team to manage incidents. Intelligent grouping and routing have significantly reduced noise and enabled incidents to reach the right teams automatically, without losing operational control.”
“Oppex has been easy to adopt, simple to get started with, and straightforward to integrate with our existing systems. It also gives us a lot of flexibility in managing on-call operations, while the mobile app and WhatsApp integrations make it convenient to manage on-call issues from anywhere.”
“Oppex AI agents help us go deeper into incident RCAs, identify recurring patterns across incidents, and surface useful context and recommendations to on-call engineers. This has helped us move beyond simply managing incidents toward continuously improving our production operations.”
“Oppex is easy to use, supports flexible on-call shifts, and the team is quick to respond whenever we need help. These capabilities make it easier for us to manage escalations and stay on top of customer issues.”
Plays nicely with your whole stack
Connect monitoring, chat, and ticketing tools in a couple of clicks - alerts flow in, actions flow out.
On-call from anywhere
The Oppex mobile app puts your entire incident response in your pocket - acknowledge, escalate and resolve the moment something breaks, without waiting to get back to a desk.
Built for both iOS and Android, so being away from your desk never means being away from the incident.
Our mission is to make production operations AI-led
Prasun Kumar and Pranit Kumar have each spent 20+ years building and scaling technology at AWS, Microsoft, Capillary and CommerceIQ — including plenty of time being on-call themselves. That's exactly the production-scale experience it takes to fix incident management for good, with one goal: get MTTR below 10 minutes for every incident.
Know more about our mission
Built for teams that obsess over excellence.
Oppex AI helps engineering teams detect faster, decide smarter and resolve incidents before they impact your customers.
New employees get on-boarded faster to on-call. Context is global for your organization.
Intelligent correlation and deduplication surface only what truly matters.
Resolve incidents up to 5x faster with AI-powered detection and automation.
50% reduction of on-call effort.
Noise reduction and automated workflows lead to lesser late night calls.
See Oppex AI in action
Book a personalized demo and see how Oppex AI helps your team resolve faster and smarter.
Book a demo